International Supplier
Integrated Supplier Quality

Quality expectations for Navistar suppliers include:

• Achievement of stated quality requirements.
• Rapid response to quality issues and containment within 24 hours.
• Robust problem solving and resolution.
• Commitment to Navistar Change Management policy.
• On-time delivery to meet schedule requirements.
• Continuous improvement in product, process, and service.
• Use of Advanced Product Quality Planning (APQP) process for new products, or changes to existing products.

Supplier Quality Documents:

Navistar suppliers are expected to use the documents listed herein effective November 1, 2012 and previous versions of Navistar documents must be discontinued.  All questions regarding the content can be directed to ISQ@navistar.com.

Learning Modules:

Learning modules for the Navistar Supplier Quality Requirements are available upon request at navistareducation.com.  Navistar suppliers are expected to review the training modules.  These learning modules are available for all suppliers free of charge. 
Learning module for CVS10 will be available the week of September 16th

Ship Holds:

All Suppliers who have a ship hold incident may be automatically placed on Navistar’s Quality Top Focus (QTF) performance status requiring a deep dive into product and process controls, and a mandatory pass thru characteristic (PTC) workshop held at the offending supplier location.

eQ2 System:

Supplier eQ2 system Link: https://eq2.scania.com/TRATON

eQ2 Supplier Support Email: supplierportal.sla@scania.com

All Suppliers who need to register for the eQ2 system for one of their locations should do so completing the eQ2 Administrator form HERE (please follow all directions specified).

eQ2 Supplier Expectations & Responsibilities outlined HERE .

Please note, there must always be one main and back-up system administrator for your location in eQ2.

Should you need to change administrators, the current one must add their successor and provide the necessary “Supplier Administrator” privileges to the new one inside the system, no new registration form is needed in this case.

Supplier Administrators are responsible for all other users who need access to the system. You will be contacted if we have received an administrator application for your location and further action is needed from you.

Please ensure your information for each supplying site is up to date in S2C/Ivalua as this information is integrated into eQ2 (e.g. Site DUNS, Corporate Address, Supplier Name, etc.). All Supplier ERP Codes with the same Site DUNS in S2C/Ivalua are automatically mapped together to your accounts.

- Instructions on how to update can be found on page 34 in S2C Supplier Training HERE

Effective November 1st, 2024 all PPAPs will be handled in the ePPAP Module inside the eQ2 System.