International Supplier
Integrated Supplier Quality

Quality expectations for International suppliers include:

• Achievement of stated quality requirements.
• Rapid response to quality issues and containment within 24 hours.
• Robust problem solving and resolution.
• Commitment to Navistar Change Management policy.
• On-time delivery to meet schedule requirements.
• Continuous improvement in product, process, and service.
• Use of Advanced Product Quality Planning (APQP) process for new products, or changes to existing products.

Supplier Quality Documents:

International suppliers are expected to use the documents listed herein effective November 1, 2012 and previous versions of International documents must be discontinued.  All questions regarding the content can be directed to SQ@international.com..

Learning Modules:

CVS10 & eQ2 Training Modules are available at navistareducation.com. International suppliers are expected to review the training modules. These learning modules are available for all suppliers free of charge.

Ship Holds:

All Suppliers who have a ship hold incident may be automatically placed on international’s Quality Top Focus (QTF) performance status requiring a deep dive into product and process controls, and a mandatory pass thru characteristic (PTC) workshop held at the offending supplier location.

eQ2 System:

Effective November 1, 2024, all PPAPs (except for GM and Defense parts) must be submitted via the eQ2 System ePPAP module.

eQ2 system Link for suppliers: https://eq2.scania.com/TRATON

eQ2 Supplier Support Email: supplierportal.sla@scania.com

eQ2 Supplier Registration: https://forms.office.com/r/WtNQGrNmRJ

eQ2 Supplier Expectations & Responsibilities outlined [HERE].

Note: Suppliers must ensure S2C reflects the latest information for each supplying site, as it integrates with eQ2. Update instructions are on page 34 of the S2C Supplier Training[HERE].