International Supplier
Integrated Supplier Quality

Quality expectations for Navistar suppliers include:

• Achievement of stated quality requirements.
• Rapid response to quality issues and containment within 24 hours.
• Robust problem solving and resolution.
• Commitment to Navistar Change Management policy.
• On-time delivery to meet schedule requirements.
• Continuous improvement in product, process, and service.
• Use of Advanced Product Quality Planning (APQP) process for new products, or changes to existing products.

Supplier Quality Documents:

Navistar suppliers are expected to use the documents listed herein effective November 1, 2012 and previous versions of Navistar documents must be discontinued.  All questions regarding the content can be directed to ISQ@navistar.com.

Learning Modules:

Learning modules for the Navistar Supplier Quality Requirements are available upon request at suppliertraining@Navistar.com.  Navistar suppliers are expected to review the training modules.  These learning modules are available for all suppliers free of charge.

Ship Holds:

All Suppliers who have a ship hold incident may be automatically placed on Navistar’s Quality Top Focus (QTF) performance status requiring a deep dive into product and process controls, and a mandatory pass thru characteristic (PTC) workshop held at the offending supplier location.